Most foreign customers will pay attention to after-sales service, which is a headache for both buyers and sellers. It takes a long time for the customer to describe the instrument problem clearly by telephone or email. Maintenance engineers also take a long time on the road, and customer’s problems may not be resolved afte a week .

Recently, Shenghan will build a multimedia remote classroom , which includes remote communication software and mobile cameras,to change the current state. Customers only need to install App on their computers, mobile phones or iPads to show the instrument problems to maintenance engineers like video chat with friends .With the guidance of engineers, consumers can solve most of the problems themselves. Moreover, the software supports 13 different languages, and the operation interface is very simple, which is convenient for foreign customers to use.

In addition to solving the transnational after-sales problems, the multimedia remote classroom can also carry out live network broadcasting and online training. Through the camera, Shenghan can provide omnibearing display of the instrument production, debugging and operation ,which makes customers understand Shenghan clearly and intuitively. In addition, powerpoint and Word can be shared to customers while explaining.

On March 28, employees learned how to use software and cameras. Internal testing was successfully completed and foreign customers will be invited to do external testing next week. Expect that after officially launched, the multimedia remote classroom can play a role in closing the distance with customers and providing better service for customers.