“We haven't used ion chromatograph before. SHINE's after-sales engineers can't provide service abroad now. Is it OK for us to buy your products? “During the epidemic, many foreign users will ask this question. Our answer is “there is no problem at all”.

First of all, SHINE has always attached great importance to after-sales service and training. Since carrying out international business, SHINE has cooperated with distributors around the world and provided training to them every year in order to provide localized services for users .

Secondly, we provide teaching videos of instrument debugging and operation. Even novices who have not used ion chromatograph can quickly learn instrument operation through videos. We also summarized a large number of common problems and solutions for customers' reference.

Finally, our after-sales engineers can provide 24-hour online support and provide services to users through remote video

Turkish users should have a deep understanding of this time. At the beginning of 2021, three CIC-D100 ion chromatographs provided by SHINE for Turkish customers were successfully put into use with the local distributors and  remote assistance of SHINE after-sales engineers . SHINE proved its commitment with practical actions, and let the customer finally decide to hand over all orders to SHINE.

At the beginning of March,another 3 CIC-D100 ion chromatographs will leave SHINE for Turkey. SHINE held a farewell ceremony for them.At the farewell party, we shared the process of the order, popularized many local customs of Turkey to our colleagues through questions and answers, and deepened their understanding of Turkey, a beautiful country.